# Latest **URL:** https://thelocalloop.discourse.group/latest.md [Latest](https://thelocalloop.discourse.group/latest.md) · [Categories](https://thelocalloop.discourse.group/categories.md) --- ## [Suggestion for SVI: Install/New Service FAQs](https://thelocalloop.discourse.group/t/suggestion-for-svi-install-new-service-faqs/48)
**Author:** [@rmeineke](https://thelocalloop.discourse.group/u/rmeineke)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 12:13pm UTC](https://thelocalloop.discourse.group/t/suggestion-for-svi-install-new-service-faqs/48 "2026-10-22T12:13:18Z")
Hi there folks! I know the team at SVI must be super busy right about now but I wonder if there is any chance of getting some FAQ-type documents posted here? I’m primarily interested in information about new service in… --- ## [What is the ONT?](https://thelocalloop.discourse.group/t/what-is-the-ont/41)
**Author:** [@Dan.SVI](https://thelocalloop.discourse.group/u/Dan.SVI)\ **Replies:** 1\ **Last updated:** [September 26, 2026, 1:27pm UTC](https://thelocalloop.discourse.group/t/what-is-the-ont/41 "2026-09-26T13:27:01Z")
An Optical Network Terminal (ONT) at your home changes the incoming light pulses into standard electrical signals that your router and devices can understand. We use Adtran ONT’s as part of our network. It sits at the… --- ## [What is fiber optic internet?](https://thelocalloop.discourse.group/t/what-is-fiber-optic-internet/39)
**Author:** [@Dan.SVI](https://thelocalloop.discourse.group/u/Dan.SVI)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 8:26pm UTC](https://thelocalloop.discourse.group/t/what-is-fiber-optic-internet/39 "2026-09-23T20:26:13Z")
Fiber optic internet is a high-speed broadband connection that uses pulses of light traveling through ultra-thin glass or plastic fibers to send and receive data. Unlike older networks that send electrical signals thro… --- ## [VirusTotal.com - Free Online Virus Scanner for Attachments and URLs](https://thelocalloop.discourse.group/t/virustotal-com-free-online-virus-scanner-for-attachments-and-urls/26)
**Author:** [@Stephen\_Matteson](https://thelocalloop.discourse.group/u/Stephen_Matteson)\ **Replies:** 0\ **Last updated:** [September 10, 2026, 8:40pm UTC](https://thelocalloop.discourse.group/t/virustotal-com-free-online-virus-scanner-for-attachments-and-urls/26 "2026-09-10T20:40:06Z")
While SVI does not advise that any customer actually DOWNLOAD an unknown attachment or VISIT an unknown URL, every once in a while, you may find yourself needing to dig further to find out if an email or attachment is le… --- ## [How do I manage Spam emails?](https://thelocalloop.discourse.group/t/how-do-i-manage-spam-emails/25)
**Author:** [@mfruits](https://thelocalloop.discourse.group/u/mfruits)\ **Replies:** 0\ **Last updated:** [September 10, 2026, 7:36pm UTC](https://thelocalloop.discourse.group/t/how-do-i-manage-spam-emails/25 "2026-09-10T19:36:21Z")
MagicMail is our email system/server for @garlic.com, @vfr.net, and @svinet.com email accounts. There are a couple of ways to manage spam, but the simplest would be going to https://webmail.garlic.com/ and logging into M… --- ## [How do I check my South Valley Internet email account?](https://thelocalloop.discourse.group/t/how-do-i-check-my-south-valley-internet-email-account/24)
**Author:** [@mfruits](https://thelocalloop.discourse.group/u/mfruits)\ **Replies:** 0\ **Last updated:** [September 10, 2026, 7:01pm UTC](https://thelocalloop.discourse.group/t/how-do-i-check-my-south-valley-internet-email-account/24 "2026-09-10T19:01:06Z")
Email accounts, up to four email addresses, are included with our internet service. For non-internet customers, an email account is available for a small fee that’s billed quarterly. There are two ways you can check you… --- ## [Plume Color Code](https://thelocalloop.discourse.group/t/plume-color-code/23)
**Author:** [@CruzSVI](https://thelocalloop.discourse.group/u/CruzSVI)\ **Replies:** 0\ **Last updated:** [September 10, 2026, 5:24pm UTC](https://thelocalloop.discourse.group/t/plume-color-code/23 "2026-09-10T17:24:08Z")
The link I’ve pasted below shows the different colors your Plume router will show when something’s going on. Hopefully this helps with identifying any issues you may face! What does the LED light on my SuperPod mean? --- ## [Re: SVI Outage Monday Sept 7,2026](https://thelocalloop.discourse.group/t/re-svi-outage-monday-sept-7-2026/22)
**Author:** [@SVI](https://thelocalloop.discourse.group/u/SVI)\ **Replies:** 0\ **Last updated:** [September 9, 2026, 12:16am UTC](https://thelocalloop.discourse.group/t/re-svi-outage-monday-sept-7-2026/22 "2026-09-09T00:16:09Z")
--- ## [Outage SJB right now?](https://thelocalloop.discourse.group/t/outage-sjb-right-now/21)
**Author:** [@Tod\_duBois](https://thelocalloop.discourse.group/u/Tod_duBois)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 12:01am UTC](https://thelocalloop.discourse.group/t/outage-sjb-right-now/21 "2026-09-09T00:01:06Z")
Outage SJB right now? --- ## [Aromas san Juan Update for the week of July 20, 2026](https://thelocalloop.discourse.group/t/aromas-san-juan-update-for-the-week-of-july-20-2026/20)
**Author:** [@SVI](https://thelocalloop.discourse.group/u/SVI)\ **Replies:** 3\ **Last updated:** [August 25, 2026, 11:33pm UTC](https://thelocalloop.discourse.group/t/aromas-san-juan-update-for-the-week-of-july-20-2026/20 "2026-08-25T23:33:41Z")
--- ## [Heads up: Scheduled Maintenance Sunday July 26,2026](https://thelocalloop.discourse.group/t/heads-up-scheduled-maintenance-sunday-july-26-2026/16)
**Author:** [@SVI](https://thelocalloop.discourse.group/u/SVI)\ **Replies:** 0\ **Last updated:** [July 18, 2026, 12:18am UTC](https://thelocalloop.discourse.group/t/heads-up-scheduled-maintenance-sunday-july-26-2026/16 "2026-07-18T00:18:52Z")
Heads up: Scheduled Maintenance Sunday July 26,2026 On Sunday, July 26, 2026, from 2:00 AM to 5:00 AM Pacific Time, South Valley Internet will be performing scheduled network maintenance. During this window, internet co… --- ## [Welcome to The Local Loop!](https://thelocalloop.discourse.group/t/welcome-to-the-local-loop/15)
**Author:** [@SVI](https://thelocalloop.discourse.group/u/SVI)\ **Replies:** 0\ **Last updated:** [June 23, 2026, 12:22am UTC](https://thelocalloop.discourse.group/t/welcome-to-the-local-loop/15 "2026-06-23T00:22:32Z")
Hello, neighbors! We’re glad you’re here. The Local Loop is South Valley Internet’s brand new community forum, and it’s here for you. This is the place to stay in the loop on everything SVI. We’ll post updates on our p…